Shipping policy
Celestial Threads – Shipping Policy
Last Updated: June 11, 2026
Thank you for shopping with Celestial Threads.
All Celestial Threads products are made to order.
SHIPPING AVAILABILITY
Celestial Threads ships to select countries and regions supported by our fulfillment partners.
Shipping availability may change at any time without notice.
Available shipping destinations may change without notice due to carrier restrictions, customs requirements, geopolitical events, fulfillment limitations, or other circumstances outside of our control.
Customers are responsible for complying with any import requirements applicable in their destination country.
FULFILLMENT LOCATION
Celestial Threads products are fulfilled through international production partners. Fulfillment locations may change without notice.
ORDER PROCESSING & PRODUCTION
Orders typically enter production shortly after being placed and are generally produced within 3–7 business days; however, production times are estimates only and are not guaranteed.
Production times may vary due to circumstances outside of our control.
Production time and shipping time are separate estimates. Total delivery time will depend on both production and shipping timelines.
Once production has begun, orders cannot be cancelled, modified, exchanged, or refunded except as provided in the Refund & Return Policy.
SHIPPING & DELIVERY ESTIMATES
Once shipped, most orders arrive within approximately 7–15 business days; however, delivery times are estimates only and are not guaranteed.
Celestial Threads does not guarantee delivery dates.
TRACKING INFORMATION
Tracking information is typically provided once an order has been shipped; however, Celestial Threads does not guarantee the availability, accuracy, or frequency of tracking updates provided by shipping carriers.
Tracking updates are controlled by shipping carriers and customs authorities and may not update continuously while a shipment is in transit.
CUSTOMS, DUTIES, TAXES & IMPORT FEES
International orders may be subject to duties, taxes, customs fees, tariffs, VAT, or other charges imposed by the destination country.
The recipient is solely responsible for such charges.
Celestial Threads has no control over customs assessments and cannot predict, refund, reimburse, or assume responsibility for such charges.
Failure to pay required customs or import charges may result in delivery delays, refusal of delivery, return of the package, abandonment of the shipment, or destruction of the shipment.
In such circumstances, Celestial Threads is under no obligation to reship, replace, or refund the order.
SHIPPING DELAYS
Shipping delays do not qualify an order for cancellation, refund, replacement, or chargeback.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information.
LOST, STOLEN, OR MISSING PACKAGES
Customers must contact Celestial Threads within 7 days of the estimated delivery date regarding lost packages.
Claims submitted after this period may not be eligible for investigation, replacement, refund, or other resolution.
REFUSED DELIVERIES
Orders refused by the recipient, including refusals resulting from unpaid duties, taxes, customs fees, tariffs, import charges, or other government-imposed fees, are not eligible for a refund and may be denied at the sole discretion of Celestial Threads.
CONTACT
For questions regarding this Shipping Policy, please contact: