Celestial Threads – Refund & Return Policy

Last Updated: June 11, 2026

At Celestial Threads, every product is made to order specifically for you once your order is placed. Because our products are produced on demand, we do not accept returns or exchanges for customer preference-related reasons.

Please review this policy carefully before placing your order.

RETURNS & EXCHANGES

Due to the made-to-order nature of our products, we do not maintain inventory for exchange purposes.

As a result, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Ordering the wrong color
• Ordering the wrong product
• Preference changes after purchase
• Delays caused by shipping carriers
• Delays caused by customs processing
• Minor variations in color, placement, sizing, or print appearance
• Dissatisfaction based solely on personal preference

Customers are responsible for reviewing all product images, descriptions, sizing information, and order details before completing their purchase.

COLOR & PRINT VARIATIONS

We make every effort to display product colors and designs as accurately as possible. However, actual colors may vary slightly due to monitor settings, lighting conditions, printing processes, fabric materials, and natural manufacturing variations.

Minor variations in color, print placement, print size, garment measurements, or overall appearance are considered normal manufacturing variations and do not qualify as defects.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Customers should inspect their order promptly upon delivery and notify Celestial Threads of any issues within the applicable claim period.

Claims must include:

• Order number
• Proof of purchase
• Description of the issue
• Clear photographs showing the problem

Claims may be denied if sufficient evidence is not provided.

Claims for damaged, defective, misprinted, or incorrect items must be submitted within 7 days of the recorded delivery date. Claims submitted after this period are not eligible for replacement or refund and may be denied at the sole discretion of Celestial Threads.

Approved claims may be resolved through a replacement, refund, or other appropriate remedy at the discretion of Celestial Threads.

Items returned without prior authorization from Celestial Threads may be refused and may not be eligible for replacement or refund.

LOST PACKAGES

Claims regarding lost packages must be submitted within 7 days of the estimated delivery date. Claims submitted after this period are not eligible for investigation or resolution and may be denied at the sole discretion of Celestial Threads.

If tracking information confirms delivery to the address provided at checkout, Celestial Threads is not responsible for lost, stolen, or missing packages and any assistance provided will be at the sole discretion of Celestial Threads.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to incorrect information provided by the customer, the customer will be responsible for all additional shipping costs required to reship the order.

If an order cannot be delivered due to customer-provided information, customs-related issues, or the recipient's refusal to accept delivery, Celestial Threads is under no obligation to reship, replace, or refund the order.

REFUSED DELIVERIES

Orders refused by the recipient, including refusals resulting from unpaid duties, taxes, customs fees, tariffs, import charges, or other government-imposed fees, are not eligible for a refund and may be denied at the sole discretion of Celestial Threads.

If a refund is issued at the sole discretion of Celestial Threads, the refund amount may be reduced by shipping costs, return shipping costs, customs fees, duties, taxes, tariffs, or any other charges incurred by Celestial Threads.

ORDER CANCELLATIONS

Orders may only be cancelled while they remain unfulfilled and before production has begun.

Because all products are made to order, once production has started, orders cannot be cancelled, modified, exchanged, or refunded.

EU CUSTOMERS

Customers located in the European Union may have certain statutory withdrawal rights under applicable consumer protection laws.

Celestial Threads products are produced on demand after an order is placed. However, Celestial Threads products are not customized or personalized by customers, and the availability of any exemption from applicable withdrawal rights may depend on the specific circumstances and applicable law.

Nothing in this policy is intended to limit any non-waivable rights that consumers may have under applicable law.

Customers with questions regarding withdrawal rights should contact hello@celestialthreads.ca before placing an order.

CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact Celestial Threads before initiating a chargeback or payment dispute.

Celestial Threads reserves the right to provide supporting documentation, including order records, tracking information, policy acknowledgements, and customer communications, in response to any chargeback or payment dispute.

REFUNDS

If a refund is approved, it will be issued to the original payment method used during checkout.

Celestial Threads reserves the right to determine, on a case-by-case basis, whether an issue qualifies for a replacement, refund, or other appropriate resolution.

CONTACT

For questions regarding this Refund & Return Policy, please contact:

hello@celestialthreads.ca