FAQ
Celestial Threads – FAQ
Last Updated: June 11, 2026
ORDERS & PRODUCTION
Why does my order take longer than typical retail brands?
Every Celestial Threads product is made to order specifically for you after your purchase is placed. Unlike traditional retailers, we do not keep large inventories of pre-made products. This helps reduce waste and allows us to create each item on demand.
Why are Celestial Threads products made to order?
Every Celestial Threads product is created after an order is placed rather than being mass-produced and stored in a warehouse.
This approach allows us to produce more intentionally, reduce unnecessary inventory, and avoid the waste often associated with traditional retail production.
By creating products on demand, we can focus on quality, thoughtful production, and releasing designs that are meaningful to our community.
How long does production take?
Orders are typically produced within 3–7 business days before they are shipped.
Can I cancel or modify my order?
Orders may only be cancelled or modified before production begins. Once production has started, orders cannot be cancelled, modified, exchanged, or refunded.
Please review our Refund & Return Policy for complete details.
SHIPPING
How long does shipping take?
After production is complete, most orders arrive within approximately 7–15 business days. Delivery times are estimates only and are not guaranteed.
Do you ship internationally?
Yes. Celestial Threads ships to select countries and regions supported by our fulfillment partners, including North America, the United Kingdom, much of Europe, and select countries in South America.
Will I receive tracking information?
Yes. Tracking information is typically provided once your order has shipped.
Why is my tracking information not updating?
Tracking updates are controlled by shipping carriers and customs authorities. Occasionally, tracking information may take several days to update while a package is in transit.
What happens if I enter the wrong shipping address?
Customers are responsible for ensuring that shipping information is accurate at checkout.
Orders that have already entered production may not be eligible for modification. If you notice an error, please contact us immediately and we will do our best to assist before production begins.
Please review our Shipping Policy and Refund & Return Policy for complete details.
CUSTOMS & DUTIES
Will I have to pay customs duties or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes, VAT, tariffs, or other government-imposed fees.
These charges are determined by your local customs authorities and are the responsibility of the recipient.
Why wasn't this fee included at checkout?
Customs charges are assessed by the destination country and are generally collected by customs authorities or shipping carriers during the import process. Celestial Threads does not control these fees and cannot predict their amount.
What happens if I refuse to pay customs duties or import fees?
If a shipment is refused due to unpaid customs duties, taxes, tariffs, or other import charges, the order may not be eligible for a refund.
Please review our Shipping Policy and Refund & Return Policy for complete details.
RETURNS & EXCHANGES
Can I return my order?
Because all products are made to order, we do not accept returns for change of mind, ordering the wrong size, ordering the wrong color, or personal preference.
Please review our Refund & Return Policy for complete details.
Do you offer size exchanges?
No. We do not offer size exchanges.
Please carefully review the sizing information provided on each product page before placing your order.
For complete details regarding exchanges and eligibility, please review our Refund & Return Policy.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs showing the problem.
We will review the claim and determine an appropriate resolution in accordance with our Refund & Return Policy.
PRODUCTS & SIZING
How do I choose the correct size?
Each product page includes sizing information to help you select the best fit. Because we do not offer size exchanges, we strongly recommend reviewing sizing details carefully before ordering.
Will the product look exactly like the photos?
We make every effort to accurately represent our products. However, slight variations in color, print placement, print size, garment measurements, and overall appearance may occur due to manufacturing processes, materials, lighting, photography, and screen settings.
Please review our Refund & Return Policy for complete details regarding product variations.
CONTACT
How can I contact Celestial Threads?
For customer support, order questions, or policy inquiries, please contact: